Terms and Conditions

Making A Purchase

Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept all types of debit and credit cards including American Express plus Paypal.

If you are shopping from outside the UK your payment provider will convert the transaction to your own currency.

Special orders must be paid for in advance. Back-ordered items are charged as normal too but will be refunded should you wish not to proceed or wait for the item to arrive. Payments can be taken over the phone if you prefer but you should not send them via email.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. The price advertised on the on-line shop is the same price as charged in our retail shop.

Shipping And Handling

We have four delivery options, please see the delivery section on our home page.

Delivery Schedule

We aim to deliver your order right away. We will normally process and send your order the same or next working day. Your order should then be with you in 1-2 days. International orders are generally received in under 10 days.

Back Orders

If your item is not in stock, we will back order it for you. This may occur during popular promotion times. You will always be contacted with the option to cancel your order if you would rather not wait. Besoke tailored special orders made to the factory can not be returned or cancelled outside normal warranty conditions.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. The prices shown include VAT. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Voucher/Discount Codes

Any voucher/discount codes are not available on sale items or delivery charges. We reserve the right to amend or remove any offers at any time. These offers are for fair use by personal customers only inline with the target group. We reserve the right to decline an order(s) if we suspect the abuse of these orders, i.e. large scale purchases or continual individual purchases possibly for the purpose of resale or by competitors. As a result some items are restricted in terms of the number of items that can be purchased.

We may run out of stock during popular promotions but will be back fill and complete any order as quickly as possible.

Sale Items

All sale items are strictly subject to stock. We will endeavour to fulfil all orders for sale items but in the event that stock runs out we will confirm and provide an immediate refund. We reserve the right to amend or remove any offers at any time.

Guarantee

We guarantee your satisfaction. All of our products come with full manufacturers warranty.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01344 286454 or write to us at MT Car Box, Barn Unit 1, Moss End Garden Village, Maidenhead Road, Warfield, RG42 6EJ.

Privacy Policy

Motor Traveller – Carbox Group do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive

Fitting Service – Purchased and Hire Goods

It is the purchasers/hirers responsibility to ensure all items are correctly installed and they are happy with the installation/fitment. It is the purchasers/hirers responsibility to ensure all items are secured at all times. This applies even when the installation service has been used.

The manufacturer and dealer cannot be held liable for any damages or injury caused to people or property due to wrongful installation or use.

Hire Terms, Conditions and Information

Responsibilities/Insurance:

  • It is the hirer’s responsibility to return the hired goods complete, in good condition and on time. Please get in touch ASAP if the return is likely to be late.
  • Any loss or damage however, incurred, will be the hirer’s responsibility.
  • Insurance for all items is the hirers responsibility. Insurance policies often include cover for accessories, but you must ensure your policy is valid with the items fitted.
  • The manufacturer and/or dealer cannot be held liable for any damages or injury caused to people or property due to wrongful installation or use.
  • It is the hirers responsibility to ensure all items are correctly installed, always secured and compliant with the law even when the installation service has been used.
  • If you are travelling on a ferry or the Channel Tunnel, make sure your booking is valid for the new height of your vehicle.

Usage:  

  • Please ensure you are adhering the weight limit for the roof bars and roof box. There should be a sticker inside the lid advising the limit which will typically be 50, 60 or 75kgs. In the absence of a sticker then the limit will be 50kgs.
  • Please ensure you are using the correct key for the relevant lock – if in doubt double check the serial number on the key and lock to ensure they match.
  • If you cannot remove a key, then it’s likely the lock has not engaged correctly – this is a safety feature. Open and close the cover/latch again or apply some downward pressure.
  • Don’t be alarmed if your vehicle is now making a whistling noise – this is normal with roof bars, roof box, cycle carriers etc. on the roof.
  • Depending on your type of vehicle and the length of the roof box hired, it may overhang the front and/or rear of the vehicle. Please be careful when opening your boot in case it touches the base of the roof box.
  • If you are using a tow-bar carrier remember your vehicle is longer than normal and any reverse camera’s and/or sensors maybe deactivated.

Snow:

  • Be very careful when installing snow chains or snow socks. Ensure there is adequate clearance on the inside of the wheel/tyre and nothing is touching or going to touch the suspension or braking mechanisms.
  • Only install snow chains/snow socks when the conditions dictate – driving on anything but snow will result in them being destroyed very quickly and a flaying chain can cause significant damage to your vehicle.

Remember your vehicle height will be different – Watch out for car parks and height barriers!!

Bike Box/Bags:

  • It is the hirer’s responsibility to return the hired goods complete, in good condition and on time. Please get in touch ASAP if the return is likely to be late.
  • Any loss or damage however, incurred, will be the hirer’s responsibility.
  • Insurance for all items is the hirers responsibility.
  • The manufacturer and dealer cannot be held liable for any damages or injury caused to people or property due to wrongful installation or use.
  • It is the hirers responsibility to ensure all items are correctly installed and secured at all times.
  • The primary purpose of the bike box/bag is to protect your bike. We appreciate marks and scuffs will occur. However if there is structural damage to the box/bag then please report it to the airport staff/airline immediately. You will then be able to make a claim to enable repair or replacement.
  • The Bonza Bike Box weight limit is 32kgs.The Evoc Bag is 23kgs.
  • Don’t forget you’ll need travel padlocks to secure the box/bag. Zip ties are an ideal alternative – just remember you’ll need some clippers or scissors to cut them upon arrival!
  • It’s a good idea to have a large jiffy bag or similar to put in any spare parts, tools, pedals etc in. This can then be put in the box/bag too.